Improving The Quality of Our Service Provision: Wednesday, October 21, 2015 


Forum Information


Theme:                      Improving the quality of our service provision  

Date:                           21 October 2015

Time:                          11:00 – 15:00

Attendees:                 Julia Mills – Director

Ruby Suka-Mortey – Registered Manager

Daniel Meguille – Internal Auditor

Elisa Morvany – Pastoral Care Officer

Alex Dabu – HR/Admin Manager

Tyron Goodman – HR/Admin Officer

Tina Brown – Public Relations Officer

Service Users

Care workers

Called By:                   Explora Haven Management

Venue:                         The Purple Room, Barbican Estate Office, 3 Lauderdale Place, Barbican, EC2Y 8EN

Facilitator:                Julia Mills, Ruby Suka-Mortey

Notes Taker:             Elisa Morvany


Event Schedule


11.00 – 12.00           Registrations and coffee


12.00 – 12.15             Opening remarks                             Ms Julia Mills – Director


12.15 – 12.30             Communication                              Mr Daniel Meguille – Internal Auditor and

                                                                                                Director of DCAS Direct Personnel

  • Complaints and complements
  • Call cancelation
  • Procedures in how service users and staff are informed of scheduled/ad hoc changes
  • Procedures for staff to follow in an event of an emergency hospitalisation of a service user while on duty
  • Service user feedback


12.30 – 12.40              Questions and comments from audience

12.40 – 13.00              Safeguarding                                 Ms Ruby Suka-MorteyRegistered Manager


  • Policies and procedures in the area of staff selection
  • Call monitoring system
  • Staff uniforms and ID badges
  • Rota allocation and distribution

13.00 – 13.10              Questions and comments from audience


13.10 – 14.00              Lunch and socialising


14.00 – 14.30             General Wellbeing                       Mr Daniel Meguille – Internal Auditor and

                                                                                              Director of DCAS Direct Personnel


  • Continuing Professional Development (CPD)
  • Training for new care staff
  • Training and development for existing care and office staff

14.30 – 14.45          Questions, comments, contributions and discussions with service users regarding  our service provision and how to improve

14.45 – 15.00              Closing remarks                   Ms Julia Mills – Director




Ms. Julia Mills

Ms. Ruby Suka-Mortey

Ms. Elisa Morvany

Mr. Alexander Dabu

Mr. Tyron Goodman

Mr. Oziur Rahman



Explora Haven Care Workers



Ms. Tina Brown

P.R. Officer of Explora Haven and owner of


Mr Daniel Meguille

Internal Auditor of Explora Haven and Director of DCAS Direct Personnel