Upcoming Event: Service Users and Staff Forum

Our annual Service Users and Staff Forum will be held in Brent, on Wednesday 2 November, 2016 from 10:00am to 12:30pm at Boardrooms 5&6, The Drum, Brent Civic Centre, Wembley HA9 0FJ

explora haven

The focus for the day will be:

  • Safeguarding
  1. Policies and procedures in the area of Staff selection
  2. Call monitoring system
  3. Staff uniforms and ID badges
  4. Rota distribution
  • Communication
  1. Complaints and complements
  2. Call cancelation
  3. Procedures in how service users and staff (both office and field workers) are informed of scheduled/ad hoc changes
  4. Procedures for staff to follow in an event of an emergency hospitalisation of a service user while on duty
  5. Service user feed-back
  • Continuing Professional Development – CPD
  1. Training for new care staff
  2. Training and development for existing care and office staff
  • General Wellbeing
  • Festive celebration

The speakers for the day will be comprise of a number of officials within the organisation to shed light on what is working, what is not working and systems to implement moving forward.

This event will give us all the opportunity to meet and share ideas on how to improve the services we provide within the community.

Light refreshments and snacks will be served.

For all enquiries email:  info@explorahaven.com or by calling our offices on 02084504999.

We are looking forward to seeing you on the day.

explora haven


Yours sincerely,




Mr Alex Dabu

HR Manager